Have a question about your Libre?
Read below for our most frequently asked questions. If you don’t find the answer, please contact us at firstname.lastname@example.org
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Can the Libre tea glass be used for hot and cold tea?
Yes, the Libre tea glass is thermal because it is double walled; so hot beverages hot and cold stays cold. They are also great for fruit infusions and protein shakes.
Can you use a tea bag in the Libre tea glass?
Although the Libre tea glasses are designed for loose leaf tea, they can also be used with a tea bag.
How long do the Infusers keep tea hot?
The Libre Glass Infuser keeps your tea beautifully warm for approximately one hour and a half – this will be impacted by a) whether the lid is on or off, b) surrounding external temperatures. The infusers are dual-layer, but they are not vacuum insulated.
Can Libre Glasses be put in the dishwasher and microwave?
No, for best results and longest life of your product, Libre Tea glasses should be washed by hand and should not be put in the microwave.
About Placing an Order
I made a mistake on my order, how can I fix it?
Please contact us immediately at email@example.com and we will do our best to cancel/adjust your original order before it is sent to our shipper. All orders are sent to processing at midnight and can not be changed/cancelled after this point.
Can I pay using a Paypal e-check?
It can take several business days for your e-Check transfer to complete and for your order to register as paid.
Because your e-Check payment does not appear as paid until the transfer is complete you cannot choose express shipping at check-out time. Your order will be shipped the day after your payment has cleared.
Here are clearing-time estimates based on which country your bank account is in.
- U.S. -up to 4 business days
- Canada – up to 8 business days
- UK – up to 9 working days
- Australia – 7-8 working days
About Shipping & Delivery
How long does it take to ship my order?
Orders placed on the web site and successfully completed will ship the next business day, unless you use PayPal E-check as a payment method (see above for more info).
Depending on the shipping method you selected, your order may take up to 21 days to arrive, although the average is between 4-8 days for most orders.
Can I track my order?
You will receive a confirmation email when you place the order and once shipped you’ll receive a second email containing a tracking link that can be used to check on shipping progress.
Do you ship to the US and UK, and where do the Libre tea glasses ship from?
Yes, we ship to the continental USA from our Los Angeles warehouse.
Orders shipped to the UK come from our London warehouse.
Order shipped in Canada come from our Vancouver warehouse.
Please Note: for shipments outside of the United States and Canada there may be local taxes, such as VAT, that will be payable by customer.
Do you ship to PO Boxes?
All orders with PO Boxes will be sent by regular post (Canada Post or United States Postal Service).
Please see our complete Shipping, Returns & Terms of Service policies here.
About the Libre Infuser Styles
Will the Libre Infuser break?
The Libre Glass Infusers are break resistant and spill resistant. We have had customers reporting drops on kitchen floors and the street without breakage. However, like any glass travel mug or other glass product there is always a possibility for breaking, and reasonable care should always be applied when using your Libre Glass Infuser product.
Case study: One Libre owner was using her Libre as a vessel to hold hot water for a cake cutting knife. This worked great until the knife was dipped too hard into the glass and the knife point came in contact with the bottom of the glass, shattering it instantly. The Tritan exterior will not protect your Libre from that sort of activity 😲. Used for it’s purpose of taking your favourite beverages to go wherever you want to go there is much less concern.
What do I do if I have a tea glass that leaks?
FIRST: Check to ensure that rubber seals are in place in both the filter connector and the lid.
Also ensure the joining threads are clean and dry – so no tea leaves where the pieces twist together, and all dry, as tea bits and water bubbles can compromise the seal.
Since our Libre Tea glass does not have a spout, like traditional teapots, that allow the steam to escape, these recommendations have been suggested to avoid possible leaking:
- Watch the How to Use Your Libre Video
- After filling with hot water, wait a cool down time (until steam clears) and then twist on the filter and lid.
- Be careful not to overfill – add hot water to below the rim of the tea glass.
- When opening, release the top lid slightly and then the filter slightly to ensure all water releases back into the glass and does not remain in the filter section
- Try the replacement filter seal that came with your Libre Tea Glass. As hot water travels through microscopic openings a new seal maybe the solution.
If your tea glass is still challenged please contact us at firstname.lastname@example.org and describe where the leakage is coming from. We will also need the Libre model, your address and telephone number.
We will ensure that it is fixed or replaced, so that you can continue enjoying tea moments.
A rubber seal came in my Libre box. What’s it for?
This is a spare silicone seal for the filter, should it get lost or damaged.
Will the lid fit onto the Infuser without the filter?
Yes the lid will fit directly onto the infuser if you choose to omit the filter connector after steeping, or choose to use it for any of your favourite non-tea beverages.
(And now you can buy separate lid/filter pairs so you can mix-and-match colours!)
What type of glass is used in the Libre Infusers?
All Libre Glass Infusers are made from Borosilicate glass – glass that is used in science labs similar to ‘Pyrex’.
“Borosilicate glass is resistant to temperature change because it does not expand like ordinary glass. It has a smoother transition between temperatures, and can even withstand different temperatures at the same time. That’s why a glass tray with cold casserole leftovers can go straight into a 350-degree oven and does not shatter when dropped into a sink full of cold water.”
(from Quorpak – a lab glass manufacturer – they do not manufacture Libres but it is the same kind of glass used).
Where are the Libre Infusers made?
Libre Glass Infusers are made in a manufacturing plant in China. We personally visit the plant at least once per year to ensure quality and conditions, and to maintain our personal relationships with the people who make our products. We have also had external engineers visit the plant to ensure accuracy and precision in the manufacturing process.