Contact us if you have any questions about our glass infusers, policies, retail outlet locations, or for any feedback, comments or questions.

Generally we are best reached by email: customerservice@librelife.com

And our mailing address is:

Libre Life
1304 – 400 Gower Pt Rd,
Gibsons, BC
Canada
V0N 1V0

All Libre durable glass infuser models are made with 100% BPA-free Tritan, and although they are pretty tough, they still require conscious handling.

 

Shipping & Returns for Online Purchases

Shipping

When will my glass ship?  Orders are shipped within 24-48 hours after ordering, if an item is out of stock we will contact you directly to.

Where is my glass shipped from? Your order will ship from Los Angeles, CA USA or Delta BC Canada.

When will receive my order? In both Canada and the USA, the west coast addresses can be 2 days and the east coast about 5 business days.

What are the shipping options? We have regular USA shipping through Fedex, and USPS, and in Canada Post , Canada Post and Loomis Express. Both countries have express 2 days shipping options.

How much is shipping? Each order is individually quoted for best rate shipping. Our negotiated rates are passed along to you. We do not provide flat rate shipping.

Do you ship internationally? Please send us a note with order, shipping address and phone number, and request a shipping quote.

Returns

We want you to be satisfied when you order from the LibreLife web site. If for any reason you are not, please email us at customerservice@librelife.com and we will happily facilitate returns to your satisfaction.

Refunds

Cash refunds are not available for any products purchased on this web site. Appropriate credits to the original buyer’s credit card used will be completed as authorized for any refunds.

If there are any charges as a result of mistakes by our company in the shipping process such as customs or brokerage fees for shipping over the Canadian US border we will reimburse these immediately upon notification.

What is the Libre warranty?

We have a 1 year manufacturing warranty so if there is a problem with the construction of the glass we will replace it or refund your purchase (photo required) . Breakage from dropping is not covered – Libre is very break resistant, but we don’t guarantee they will not break.

What about beyond 1 year warranty?  After 1 year we will assist how we can and often offer a significant discount on your replacement purchase.

How do I receive assistance? If you have any problems please contact us through email: customerservice@librelife.com

Payment Options

Online purchases must be made using a credit card or Paypal. We accept Visa and Mastercard. Note: Prices in Canada are CDN $; in United States/International are USA $.

CANUSA

HST, GST & PST on Canadian Sales

HST, GST & PST will be charged where it is required by law to charge tax. We will charge the applicable Standard rates of  HST, GST & PST (as applicable by province) and this is included in the total sale.

Terms of Purchase – Libre Infusers are distributed by Energetic Marketing

The terms and conditions set forth in these terms of purchase (this (“Agreement”) and the “Terms of Access” constitute the entire agreement between Energetic Marketing (“Energetic Marketing”) and you (the “Buyer”) concerning product purchase through the Website. Capitalized terms used herein shall have the meaning as defined herein, or if not defined, as defined in the Terms of Access.

1. Offer and Acceptance
By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from Energetic Marketing pursuant to this Agreement. The acceptance and fulfillment by Energetic Marketing of any order placed on the Website is subject to Buyer’s acceptance of all of the terms of this Agreement.

2. Prices and Availability
Prices of products on the Website are subject to change at any time without notice. All products may not be available at all times.

3. Payment
When ordering products on the Website, Buyer may use Paypal, VISA or MASTERCARD. Energetic Marketing will not accept checks or COD payments.

4. Shipping, Title and Risk of Loss
Energetic Marketing will ship products using the shipping method selected by Buyer on the Website. All sales are considered to be complete at the shipping point. Energetic Marketing shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon Energetic Marketing’ (or its agent’s) delivery to the carrier at the shipping point.

If there are any charges as a result of mistakes by our company in the shipping process such as customs or brokerage fees for shipping over the Canadian US border we will reimburse these immediately upon notification.

5. Disclaimer of Warranties
Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Energetic Marketing

6. Buyer’s Representations
Buyer represents that he/she has the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to Energetic Marketing in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer’s purchase, possession, use, or resale of the products. Buyer further represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products by Buyer, including, but not limited to, the Occupational Safety & Health Act.

7. Indemnification
Buyer shall defend, indemnify and hold Energetic Marketing and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of Energetic Marketing. Energetic Marketing may participate in the defense of any such claim for the further protection of its own interests.

8. Limitation of Claims
Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer’s failure to give Energetic Marketing written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim.

9. General
All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered “writings” for all purposes under applicable law. If notice is not sent by electronic communications, notices shall be deemed given when delivered to or deposited in the Royal Mail, first class, postage prepaid, and, if to Buyer, sent to the address identified by Buyer when registering to purchase products through the Website and, if to Energetic Marketing, 1304 – 400 Gower Point Rd., Gibsons BC, Canada, V0N 1V0.

By using this site, you signify your consent to the terms as outlined.
If you do not agree to the Terms, please exit the site.

Copyright

1. You should assume that everything you see, read or hear on this site is protected by copyright, design right and/or other intellectual property rights unless otherwise stated and may only be used in accordance with these Terms. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms.

2. The trademarks, logos and designs displayed on the site, are the property of Energetic Marketing. Right to use any trademark displayed on the site without the written permission of Energetic Marketing or such third party that may own the trademarks displayed on the site.

3. You may download, print and store selected portions of the content of the site provided that you (i) only use these copies for your own personal, non-commercial use, (ii) do not copy or post the content on any network computer or broadcast the content in the media, and (iii) do not modify or alter the content in any way. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading.

5. This site may contain links to other Web sites operated by third parties other than Energetic Marketing. Such links are provided for your convenience only. Energetic Marketing does not control such Web sites and is not responsible for their content.

6. Energetic Marketing may at any time revise these Terms by updating this posting. You are bound by any such revision and should therefore periodically visit this page to review the current Terms to which you are bound.

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